Builder Shop Returns & Refunds Policy
We want you to be fully satisfied with your purchase. If you’re not happy, we offer returns under the following conditions:
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Eligibility: Items must be returned within [14 days] of purchase, unused, and in original packaging.
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Non-Returnable Items: Custom or clearance items cannot be returned unless faulty.
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Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method. Shipping costs are non-refundable.
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Exchanges: If you need a different size or item, contact us to arrange an exchange.
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Return Shipping: Customers are responsible for return postage unless the item is faulty or incorrect.
To start a return, please email us at info@buildershop.com.au with your order number.